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Shipping and returns

Australia-wide shipping
Your dog is what matters to us. Making sure they are comfortable during their sleep, that they're playing with the best toys, that they're safe and able to be returned home easily & enjoying the best food they should be eating!
We are pleased to offer the PlushMat!, PlushMat! Plus and TuffMat! across Australia and we love bringing joy to every DOG! We have FREE Shipping on to most metro areas for bed orders across the country! We are constantly working with our shipping partners to improve the shipping experience.
We utilise Fastway couriers for all bedding & a mix of Fastway Couriers and Australia Post for toys, Collars & Leads.
Our quality guarantee
The TuffMat!, PlushMat!, PlushMat! Plus are manufactured locally in the Hunter Valley, NSW. We pride ourselves on our workmanship and our quality. We provide a two year manufacturing warranty for any manufacturing defects on our bedding. This does not include damage by pets. If you aren't happy with our workmanship, please send us an email at info@roverpetproducts.com.au or call us at 1300 1ROVER.
Change of mind
We do offer returns due to change of mind / wrong size purchased, we simply charge / refund the difference in price and additional shipping. This does not include embroidered items - please select embroidered items carefully. If you have a change of mind before we have shipped your item it will gladly be exchanged!
Restocking fee
We have a 25% re-stocking fee if you choose to cancel your order for change of mind purposes. If your item is an embroidered item, we are unable to refund / exchange your item of choice if this item is already made.
Destroyed beds
We have designed the TuffMat! to be our strong and durable dog bed - but like you we understand that some dogs will destroy anything and everything - some even eat cars! We do not offer refunds, returns or guarantees on the TuffMat! - though we do provide information about the materials we use, customer testimonials (from many dog owner's who couldn't find a durable bed!) and information about our design.
Incorrect Collar & Lead sizing
Due to our Collars & Leads being embroidered with your personal details please choose your sizing, style and colour carefully as we cannot accept returns or exchanges on these items.

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