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Both the name and the number are included in the price. Nothing extra to add at checkout.
Every collar is cut, sewn and embroidered by our team at our factory in the Hunter Valley, NSW, then shipped from Newcastle. Nothing is drop-shipped from overseas and nothing is imported and personalised on arrival. See how they are made.
Australian research estimated that more than 200,000 stray and surrendered dogs entered pounds, shelters and rescue groups in a single year, and that 101,037 of them were reclaimed by their owners. Getting a dog home depends on someone being able to work out who they belong to.
A microchip does that at a vet or a pound. An embroidered collar does it at the front gate, for the neighbour who picks your dog up first. Use both.
Source: Chua, Rand & Morton, Surrendered and Stray Dogs in Australia, Animals, 2017. Figures are for 2012 to 2013.
Pick a webbing colour and an embroidery colour separately, so you can make it readable or make it match. Our guide to what belongs on a dog collar covers what to embroider if you are unsure.
One honest note on colour: Hot Pink, Purple and Green are fluro dyed and are not colour fast. In constant direct sun they will fade. Every other colour holds.
| Size | Neck | Width |
|---|---|---|
| XS | 22cm to 31cm | 1.5cm |
| S | 27cm to 40cm | 2cm |
| M | 33cm to 51cm | 2.5cm |
| L | 38cm to 59cm | 2.5cm |
Measure around the widest part of your dog's neck. Not sure? Our collar chooser walks you through it, and there is a guide for small dogs if yours is under 10kg.
Yes, for most dogs. It is our standard everyday ID collar and the one most people want.
Choose differently if: your dog swims or spends time at the beach, where the Aqua Dog has a marine-grade stainless steel D-ring and a neoprene backing. If your dog backs out of collars, the martingale tightens gently to stop that. If you want the rugged look, there is the Camouflage. Compare them on our collar chooser.
Matching leads come in the same colours, embroidered with your dog's name.
What gets embroidered? Your dog's name and your phone number, both included. You can add more under the personalisation options.
Does this replace microchipping? No. Keep your dog microchipped and keep the registration details current. An embroidered collar is the fast, visible layer on top of that, for whoever finds your dog first.
How do I wash it? See our care guide for embroidered collars.
Where is it made? Cut, sewn and embroidered in the Hunter Valley, NSW. More on that.
All orders are processed as quickly as possible. If you've ordered a customised product or a bed which is handmade to order, the manufacturing turn around is the first line of the product description when you order. We regularly update this so when you order you know the current turn around! You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $9.95 flat rate shipping for small items (except beds) across Australia, and free shipping over $99 order total.
Bedding
All bedding receives FREE shipping Australia wide!
In-store pickup
You can skip the shipping fees with free local pickup at 2/148 Racecourse Road Rutherford NSW 2320. Before placing your order send us a message and we'll help you place your order.
Our in-store pickup hours are 9-4pm on Monday-Friday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to all countries of our treats and bedding, but are limited to Australia and New Zealand for all Sodapup products.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@roverpetproducts.com.au with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We don't accept returns as we cannot re-sell a product utilised by one dog to another persons dog. Where possible if a product has not been utilised in any way and is in original condition, we will offer a credit.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@roverpetproducts.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@roverpetproducts.com.au
We know sometimes a mistake can happen and you get the wrong size, no biggie! If a product isn’t used and is not personalised, we’re happy to exchange! Please note personalised products like a Bed, Collar or Lead that is personalised cannot be exchanged.

















