Shipping and returns
We are pleased to offer the PlushMat! and TuffMat! across Australia and we love bringing joy to every DOG! We have FREE Shipping on ALL orders in NSW most other areas! We are constantly working with our shipping partners to improve the shipping experience and have recently in October 2016 extended FREE Shipping to many more areas! Our maximum freight charge is $29.95
Our quality guarantee
The TuffMat! and PlushMat! are manufactured locally in the Hunter Valley, NSW and we pride ourselves on our workmanship and our quality. We provide a one year manufacturing warranty for any manufacturing defects. This does not include damage by pets. If you aren't happy with our workmanship, send us an email at email@example.com or call us at 1300 1ROVER.
Change of mind
We do not offer returns due to change of mind, however if you have a change of mind before we have shipped your item we will gladly exchange. Don't forget, with your PlushMat! additional covers can be purchased separately and this way, you can change the entire look of your PlushMat! with a small cost.
Destroyed bedsWe have designed the TuffMat! to be our strong and durable dog bed - but like you we understand that some dogs will destroy anything and everything - some even eat cars! We do not offer refunds, returns or guarantees on the TuffMat! - though we do provide information about the materials we use, customer testimonials (from many dog owner's who couldn't find a durable bed!) and information about our design.